Data Protection Policies

1 Purpose

1.1 The purpose of this procedure is to outline the steps to be taken on receipt of a subject access request.

2 Scope

2.1 This procedure will be used by Council employees on receipt of a subject access request form.

3 Procedure

3.1 This procedure is to be followed when an individual contacts Bracebridge Heath Parish Council to request access to their personal information held by the Council. Requests must be completed within 1 month, so it should be actioned as soon as it is received. Excessive or very large requests will be completed within 3 months.

3.2 Subject Access Requests (SARs) should be provided free of charge, however, a ‘reasonable fee’ will be charged when a request is manifestly unfounded or excessive, particularly if it is repetitive. Excessive requests which are estimated to take longer than 18 hours of work will incur a fee to cover administrative costs.

The steps below should be followed to action the request:

3.2.1 Determine if the subject access request is valid

a) The request must be in writing (letter, email, social media or fax).

b) Has the person requesting the information provided you with sufficient information to allow you to search for the information? (Further information can be requested from the individual if the request is too broad.)

3.2.2 Verify the identity of the person making the request

a) Officers must be confident that the person requesting the information is indeed the person the information relates to.

b) Ask the person to attend the office with their passport/photo driving licence and confirmation of their address (utility bill/bank statement).

3.2.3 Determine where the personal information will be found

a) Consider the type of information requested and use the data processing map to determine where the records are stored. (Personal data is data which relates to a living individual who can be identified from the data (name, address, email address, database information) and can include expressions of opinion about the individual.)

b) If you do not hold any personal data, inform the requestor. If you do hold personal data, continue to the next step.

3.2.4 Screen the information

a) Some of the information you have retrieved may not be disclosable due to exemptions, however legal advice should be sought before applying exemptions.

Examples of exemptions are:

• References you have given
• Publicly available information
• Crime and taxation
• Management information (restructuring/redundancies)
• Negotiations with the requestor
• Regulatory activities (planning enforcement, noise nuisance)
• Legal advice and proceedings
• Personal data of third parties

3.2.5 Determine whether all the information found can be disclosed

a) In some cases, emails and documents may contain the personal information of other individuals who have not given their consent to share their personal information with others. If this is the case, the other individual’s personal data must be redacted before the SAR is sent out.

3.2.6 Prepare the SAR response (using the sample letters at the end of this document) and include as a minimum the following information:

a) the purposes of the processing;

b) the categories of personal data concerned;

c) the recipients or categories of recipients to whom personal data has been or will be disclosed, in particular in third countries or international organisations, including any appropriate safeguards for transfer of data;

d) where possible, the envisaged period for which personal data will be stored, or, if not possible, the criteria used to determine that period;

e) the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;

f) the right to lodge a complaint with the Information Commissioners Office (“ICO”);

g) if the data has not been collected from the data subject: the source of such data;

h) the existence of any automated decision-making, including profiling and any meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject. Personal data undergoing processing should also be included

3.2.7 Information supplied in response to a SAR will be made in an intelligible form. Requests for information to be supplied in a particular format will be considered where the requestor has a recognised disability. ICO guidance will be referred to where necessary.

3.2.8 Maintain a log of all SARs received alongside the date the request was received, identity of the data subject, summary of the request, indication of if the Council can comply, the date information is sent to the data subject.

4 Responsibilities and review

4.1 The Full Council is responsible for the review of this procedure on a biennial basis or in response to changes in relevant legislation.

5 Version control and amendment history