Role Holder policies

Description of Activity – Community Hub Library Volunteer

The role involves being part of a team of people who ensure library services within the community hub are made available to the public.

Your Volunteer Coordinator contact is: Mrs Alison Peden – 07469 616932

Hours of volunteering: to be agreed according to your availability

Main tasks:

• You may be a keyholder and, if so, will need to be on hand to open and lock the building.
• Equipment including computers, self- service terminals (if installed) and photocopier/printer will need to be switched on before opening and off again before closing.
• You will be shown how to use the Spydus Lite computer system which is a specially created version for volunteer use. This will enable you to issue and return books, pay off charges and carry out some book stock tasks.
• You will be responsible for replacing returned books on the shelves.
• There will be enquiries from the public on all manner of topics and you will need to help them find the answers.
• Keeping the library neat and tidy is an important part of the role
• Any problems, queries and comments from the public will need to be reported to the Volunteer Coordinator

Skills and experience needed:

• Reliability and flexibility to be part of a team of volunteers.
• Some computer experience would be ideal.
• Confidence to deal with customers and support them to use the library.

What will I gain from the role?

• The chance to be part of a team supporting your community hub library.
• The opportunity to meet new people.
• The chance to develop new skills.

Support and training

Before you begin volunteering we will make sure you have all the information and guidance you need to undertake the role.

Training will be provided in:

• Managing Information
• Safeguarding Children and Adults
• Equality and Diversity
• Health and Safety
• Library Operations

You and your team will be supported by a Library Development Officer who will answer queries and help the library to run smoothly.